Privacy Policy
Purpose of this Privacy Page
This privacy page aims to give you information on how Age Concern Bermuda collects, and processes personal information from clients/beneficiaries, business partners, donors, members of the public and Age Concern Bermuda people (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).
This includes your use of this website, including any data you may provide through this website, and or any other interactions and data you might provide during other direct contacts you might have with Age Concern Bermuda.
Personal information is any information or an opinion that identifies you or is reasonably identifiable and can include sensitive information.
Privacy Statement
Age Concern Bermuda has developed this Privacy Policy to protect your privacy. The Policy is available below or in hard copy on request. It contains more information about Age Concern Bermuda’s responsibilities, your rights, the information that may be collected by Age Concern Bermuda, and how it would be used.
The primary purpose for collecting personal information from individuals is to provide services to persons, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with Age Concern (e.g. as a client/beneficiary, donor, business partner, employee, volunteer or member, online user of the Age Concern Bermuda website).
What Personal Information We Collect
Identification Information: Name, date of birth, gender.
Contact Information: Address, phone number, email address.
Membership Information: Membership status, history, and participation in events or programs.
Donation Information: Details of your donations, including amounts and dates.
Volunteer Information: Volunteer history, roles, and preferences.
Communication Preferences: Your preferences regarding how we contact you, including marketing or fundraising communications.
Sensitive Information: Information regarding health, disability, or other sensitive personal data when necessary for specific events, activities or programmes.
Your personal information may be used to:
provide you with a service e.g., Client Service Referral Service,
report to government or other funding bodies how funding is used,
process your donation, membership or purchase and provide receipts,
communicate with you about Age Concern services, causes, events, and products, which we believe may be of interest to you,
respond to your feedback or complaints, and
answer your queries.
When possible, Age Concern Bermuda uses information in a de-identified or anonymous form. Personal information will not be disclosed to third parties without your consent, except when permitted or required by law.
All reasonable steps will be taken to ensure that personal information collected from individuals will be securely stored by Age Concern and protected from unauthorized use or access. Our Privacy Policy also provides a process for requesting access to your personal information and making a privacy complaint. See the contact information below and the contact us details.
Who is collecting the information?
Age Concern Bermuda
Privacy concerns can be sent to:
Age Concern Bermuda
P.O. Box HM 2397, Hamilton, HM JX, Bermuda
Tel: 1 (441) 238-7525
Email: info@ageconcern.bm
Facts and circumstances of collection
We may collect your information in a few ways:
directly from you (for example, when you visited our website or membership desk, responded to our surveys or contacted us by telephone)
from third parties (for example, referrals made to us from other social services)
from publicly available sources or information.
The primary purpose for which the information is being collected:
The primary purpose of collecting your information depends on why we initially collected your information. Typically, the primary purpose will be one or more of
process your membership
process your donation
to verify your identity
enable you to participate in our events or provide you with information about our events
provide you with a receipt
enable you to participate in or invite you to participate in our campaigns
to gain an understanding of your communication needs, to perform research and analysis to improve the way in which we engage with you as a supporter and other individuals like you.
We also use your information for direct marketing. We use your information to promote our humanitarian events and other services that we think will interest you. This marketing may be by email, phone, post or online. You are entitled to opt out of direct marketing at any time.
What happens if Age Concern Bermuda doesn't collect this information?
If Age Concern Bermuda does not collect this information from you, we may not be able to process your donation or membership, enable you to participate in our events or provide you with direct marketing.
Anonymity
You have the right to ask that we do not record your legal name. Sometimes we may require your legal name, for example, if you wish to be a member.
The organizations we usually disclose this information to are:
We may disclose your information to third parties that provide services to us. These services include fundraising organizations who require reporting data to give us funding. We may also give your information to other social service organizations that can assist you with items and services that we do not offer but may try to garner on your behalf. In addition, we may also disclose your information to organizations that provide us with information technology and banking services.
Access and correction
Information about accessing your information and requesting corrections is set out in the Age Concern Bermuda Privacy Policy further below. You can request a hard copy of our privacy policy by contacting:
Tel: 1 (441) 238-7525
Email: info@ageconcern.bm
Complaints
Information about how to complain is also in the Age Concern Bermuda Privacy Policy
Will my information be stored offshore?
Our website and online Customer Relations Management system is an Advanced Solutions International (ASI) product. Their privacy policy can be found here (include link to the pdf). I understand that I can make a request not to receive direct marketing at any time by emailing info@ageconcern.bm or calling 1(441) 238-7525.
Privacy Policy
Date of commencement: 5 March 2021
We are Age Concern Bermuda.
This Privacy Policy explains how we collect and handle personal information. It tells you how to contact us if you have any questions about how we handle your personal information.
We take our privacy obligations seriously. We will handle personal information in accordance with all relevant laws.
What is “personal information”?
In this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes information or opinion:
whether the information or opinion is true; and
whether the information or opinion is recorded in a material form or not.
“Personal information” includes sensitive information such as health information. It includes information which we request. It also includes information which is given to us, which we have not requested.
May I choose not to provide personal information?
You may choose not to agree to provide the personal information we request.
If you make that choice, then we may not be able to provide you with our assistance, products, services, or opportunities. Or we may not be able to engage with you or respond to your queries or requests.
By providing your personal information to us, you confirm that you have agreed to us collecting, using, and disclosing your personal information in accordance with this Privacy Policy.
We may collect sensitive information about you, such as health information. When we do so, we will seek your consent to the collection, use and disclosure of that information at the time of collection.
Kinds of personal information we collect
The kinds of personal information that we may collect and hold about you include those listed here.
Identifying information, such as your name and date of birth.
Details of products or services that we provide to you.
Information about how you use the products and services we provide.
Records of our interactions with you.
Contact information, such as your address, email and telephone number(s).
Financial information, such as credit card, bank account or other payment details.
Details of products or services that you provide to us.
Government-issued identifiers - such as health service providers’ practitioner numbers.
Usernames and passwords that you create when registering for an account with us.
Social media handles and other social media profile information that you make available to us or to the public.
Information about your health.
How we collect personal information
We collect personal information from people and organisations. This includes:
our employees
job applicants
volunteers
members
the people that we provide services to
our suppliers
the general public (such as donors and visitors to our website)
our other business and research partners.
We collect personal information from you when you
accept assistance from us
receive our products or services
donate
become a member or volunteer
provide us with products or services
submit a query or request to us
respond to a survey or fill in one of our forms.
We collect personal information from our service providers whom we engage to provide services on our behalf.
We collect personal information by tracking your use of our website (in which case we may also collect information about your IP address, location, or activity). This information helps us to keep connected with you through understanding use of our website. The information we collect may include information to enable us to personalize your experience on our website and to enable us to statistically monitor how you are using our website.
We may also use this information
to conduct marketing and promotional efforts,
to provide information to your browser that we think may be of interest to you,
to determine the popularity of certain content.
We collect personal information when you participate in programs or events that we run or support.
We collect personal information in several ways. These are face-to-face; over the phone; by email; over the internet (including social media platforms); and in writing.
Purposes for which we collect and use personal information
When we collect your personal information, we will provide you with more information about the reason for the collection. We may also tell you more about any other specific matters that are relevant to collecting that information.
If you have agreed, we collect and use personal information for one or more of several purposes. These will depend upon what is relevant to your situation.
To enable us to help through our various community programs.
To provide humanitarian and emergency assistance.
To manage our relationship with you, including confirming your identity, responding to any queries or requests and contacting you for follow-up purposes.
To enable us to provide our products and services
To enable us to raise funds – example: through direct fundraising, administering memberships and bequests.
To analyse use of our products and services, and carry out quality assurance events, including through working with third parties.
To provide education and training, both internally and externally - example: to our members, staff and other organisations.
To keep you informed of our events, including through sending out newsletters and electronic communications.
To manage and develop our business and operational processes and systems.
To manage and resolve any legal or commercial complaints or issues.
To comply with our legal obligations.
To perform other functions and events relating to our business.
Membership Management: To process and maintain your membership, including providing updates, renewing memberships, and managing records.
Fundraising and Donations: To process your donations, provide receipts, and keep you informed about our activities.
Events and Activities: To manage your participation in events, programs, and initiatives.
Communication: To send you newsletters, updates, and other communications regarding our activities, services, and events.
Legal and Regulatory Compliance: To comply with our legal obligations, including tax and financial reporting requirements.
We may use your personal information to send you marketing materials about products or services that may be of interest to you. You can opt-out of receiving these marketing communications from us by contacting our main office at 1 (441) 238-7525.
We may also use and disclose your information in accordance with your requests or instructions.
People to whom we disclose personal information
If you have agreed, we may share your personal information with some other people. This will depend upon what is relevant to your situation.
When we collect your personal information, we will request your agreement to sharing it. We will provide you with more information about the reasons for the information to be shared.
If you have agreed, the other people with whom we may share your personal information, depending upon your situation, could be amongst those listed here.
Local authorities engaged in humanitarian work, disaster relief and other events in which we are involved (including in places where we operate our international programs).
Our staff, contractors and volunteers, on a ‘need-to-know’ basis.
Other persons authorized by or responsible for you (such as your employer when you participate in one of our training programs held at your organization).
Trusted business partners, agents, professional advisors and service providers (including health service providers, translators, interpreters and other third parties we work with or engage, to provide our services and carry out our operations, such as IT services, payment processors, and marketing agencies.).
Your representatives and advisers.
Universities and research organizations.
Payment system operators and financial institutions.
Other parties as authorized or required by law, such as responding to court orders or regulatory requests.
In some cases, the people to whom we disclose your personal information may be located overseas, such as the IFRC and National Societies noted above.
We may need to disclose your personal information to a third party located overseas, for a purpose set out in this Privacy Policy. In this case, we will only do so to the extent necessary. We will also take reasonable steps to ensure that the third party handles your personal information in accordance with Australian privacy laws.
We may also disclose your personal information to overseas organizations where you tell us to do so, or you expressly consent to us doing so. In such cases, it may not be possible or appropriate for us to take the steps set out above in relation to the management of your information. We will tell you about this at the time.
Storage and security of personal information
We generally store the personal information that we collect in electronic databases. Some of these databases may be held on our behalf by third party data storage providers. We may also keep hard copy records of personal information in physical storage facilities.
We use physical and technical security processes to protect the confidentiality and security of the information that we hold.
For example, when we collect sensitive information such as health information:
We store this information separately (both physically and electronically).
We only allow access to our personnel who need to use the information.
We also update our processes to address new and emerging security threats that we become aware of.
We will only keep your personal information for as long we need it for the purposes described in this Privacy Policy. Your personal information will be destroyed or de-identified when it is no longer required.
Access and correction
You may want to access any of the personal information that we hold about you. You may also want to correct some aspect (for example, because you think it is incomplete or incorrect). If so, please contact our Privacy Compliance Team using the contact details below.
To make sure your information is only given to you, we will ask you to follow an access procedure, which will include steps to prove your identity.
In some cases, we may not be able to provide information in response to your request. For example, this could happen if for example it would interfere with the privacy of others or result in a breach of confidentiality. In these cases, we will let you know the reasons why we cannot comply with your request.
Your Rights Under PIPA
Under the Personal Information Protection Act 2016, you have the following rights:
Access: You have the right to request access to your personal information that we hold.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
Withdraw Consent: You have the right to withdraw your consent for processing of your personal information, where consent is the basis for processing.
Objection to Processing: You may object to the processing of your personal information in certain circumstances, including for marketing purposes.
Queries and complaints
We aim to always meet the highest standards to safeguard your privacy.
However, you may be concerned about the way in which we are managing your personal information. You may like to discuss any information contained in this Privacy Policy. If so, please contact our Privacy Compliance Team using the contact details below. We will make a record of your complaint or query, and we will deal with the matter as soon as we can.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled under the PERSONAL INFORMATION PROTECTION ACT 2016 (PIPA)to make a complaint to the Office of the Ombudsman for Bermuda. You can contact that office:
by phone on (441) 296-6541.
By email at complaint@ombudsman.bm or info@ombudsman.bm
Or visit their location:
Suite 102
14 Dundonald Street West
Hamilton HM 09
Changes to this policy
We may make changes to this Privacy Policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
Privacy Compliance Team Contact details
If you require any further information from us on privacy matters, please contact our Privacy Compliance Team via:
Tel: 1 (441) 238-7525
Email: info@ageconcern.bm
This Privacy Notice is intended to comply with Bermuda’s Personal Information Protection Act 2016. If you have any concerns or wish to make a complaint, you may contact the Office of the Privacy Commissioner in Bermuda.